Product Information
All our products are made from high-quality materials, such as solid wood, premium MDF, and durable metal frames, designed to ensure long-lasting comfort and style.
Yes, we’re committed to sustainability by using eco-friendly materials and responsible sourcing practices whenever possible.
Yes, most of our products come with a 1-year limited warranty covering manufacturing defects.
Some of our collections offer customization options. Please check the product page or contact our customer service for details.
Most items require minimal assembly and come with easy-to-follow instructions and necessary tools.
Ordering & Payments
We accept bank transfers, credit/debit cards, and various e-wallets including OVO, GoPay, and ShopeePay.
Yes, changes or cancellations can be made within 12 hours of placing the order by contacting our customer service team.
Absolutely. Our website uses SSL encryption and secure payment gateways to ensure your personal information is safe.
Yes, you’ll receive a confirmation email with your order details shortly after completing the checkout process.
Yes, digital invoices are automatically sent via email. You may also request a printed version through our support team.
Shipping & Delivery
Yes, we ship to all regions across Indonesia with reliable logistics partners.
Delivery usually takes 3–7 business days depending on your location and product availability.
Shipping fees are calculated at checkout based on your delivery address and the size/weight of the product.
Yes, once your order is shipped, you’ll receive a tracking link via email or WhatsApp.
Currently, same-day delivery is only available in selected areas and for selected products.
Returns & Support
You can return a product within 7 days of receipt, as long as it’s in its original condition and packaging.
Contact our customer service team with your order number and reason for return. We’ll guide you through the next steps.
If the return is due to a defect or our error, we’ll cover the return shipping. Otherwise, return costs are the buyer’s responsibility.
Please take photos and contact us immediately. We’ll arrange a replacement or refund, depending on the case.
